The link to product downloads is located on your order confirmation email directly below the last product image. To conserve space on our server all download links expire after 14 days. Another option is to access your last three downloads for 60 days by logging into Ukandu and clicking on My Account.
How do I access the templates?
All templates are available for immediate download. Once you have completed your check-out, you will receive an email with a direct link to your downloads. This link is located below the product images on the invoice. Or, access your last three downloads for 60 days after purchase by logging into Ukandu and clicking on My Account.
What software are these templates compatible with?
All Ukandu templates can be used on both a Mac or PC. All design files are compatible with Photoshop CS and newer versions. Ukandu templates are not compatible with some versions of Photoshop Elements which do not support Grouped Layers. Most business forms are compatible with Word or Excel.
Why can't I open my template in Lightroom?
Lightroom is a program designed specifically for editing photos. It cannot be used for advanced editing or graphics work, so does not work with templates.
Why can't I open my template in Elements?
Older versions of Photoshop Elements do not support Grouped Layers, which is how our templates are designed. There are plugins for Elements that will allow you to work with grouped layers, but Ukandu and Sandy Puc' cannot recommend or vouch for any of them, we are just making this information available as a reference: SimplePhotoshop (charge), ElementsVillage (free forum).
Why can't I see my pdf on my iPad?
You may need to load Abobe Reader to your iPad, or update to the latest version.
Why do my PSD files say they are invalid?
When your file downloaded a period may have been added to the file name. Simply remove the "." (typically found at the front of the file name) and your file will work.
Why can't I unzip my files? Why do I get an Error 22 when I try to unzip my files?
Some archival programs have problems because our files are quite large. We recommend using Zipeg.com or 7-Zip, both free applications that unzip across platforms.
Why do my documents say "Error"?
Either your download was interrupted or you may have clicked on the file before the download was completed. Throw out the bad file and redownload it. Make sure you do not click on them until the download/unzip is 100% complete. Remember - just because you can see the icon does not mean the file is fully downloaded.
Why is my pdf just a white page?
Make sure you have upgraded your Adobe Acrobat to the most current version. Right click on the pdf and select "Open with Adobe Acrobat".
How do I download your fonts into Photoshop?
When you use your text tool and click on where the text is, a pop up message will appear with the font name. If you have that font installed on your computer it will appear in the top toolbar. If not, psd will ask if it can replace it and will show the font name in the pop-up box. We get our fonts from a variety of free and paid sources. Lost Type Co-op (losttype.com), MyFonts (myfonts.com), House Industries (houseind.com), Dafont (dafont.com), Font Squirrel (fontsquirrel.com) and Google Web Fonts (google.com/fonts).
How do I get my video to play?
Most of our videos are in an MP4 format, which is a standard video file. For Mac users click "Open With" and select Quicktime. For PC users Windows Media Player or whatever you use to play music or video files on your computer should automatically play the show. If your PC does not recognize the file, look and see if there is a dot before the file name. Remove the "." and you should be fine. If want to watch the video on your iPad, simply drop the files into the Movies section of your iTunes and sync it that way.
Why does my video only gives me the option to open in DIVX for Mac and won't let me watch in Quicktime?
Mozilla Firefox will sometimes do this with video downloads. Try using Safari or Chrome.
How do I reset my Ukandu password if I've forgotten it?
Click on LOGIN, and on the center of your screen you will see "Forgot Password". Enter the email address you use for your account, and a link to reset will be sent to you in about two minutes. The link is only good for 10 minutes after you receive the email, so please be sure to watch for it.
Why do I get the error message "No Payment Method Available" when trying to download a free product or use a gift certificate?
That message can mean one of two things: 1) Your gift certificate amount is greater than the product you are ordering and you cannot checkout with a negative balance; 2) If your total due is $0 but they system won't let you checkout, try clearing your internet cache and cookies and then refresh your Ukandu page before trying again.
How Can I Contact Ukandu?
For questions about Ukandu, please complete the Contact Us form here. Our customer service line is 720-480-7448. All contacts will be responded to during normal business hours – Tuesday-Saturday, 9 a.m. to 4:00 p.m. MST.
My hard drive crashed and I lost all of my files. Can you resend them?
You can access your last three downloads for 60 days by logging into Ukandu and clicking on My Account. All download links expire after 14 days. If your downloads are no longer available, all you need to do is click on the Contact Us link above, and let us know. For paid orders, the first two files are free, however there is a small processing fee of $10.00 per file to resend additional files. For free offers, we do not replace lost files. We strongly encourage you to back up all files purchased or received from Ukandu.com.
Where do I get my files or products printed?
All Ukandu templates are created in layered PSD files so they can be adjusted or resized to print virtually anywhere. However all templates, especially die cuts and specialty items, are formatted for Bay Photo's production templates (bayphoto.com).
I received a notice that my order is complete but I didn't receive the download.
Be sure to check your spam folder for any emails coming from Ukandu@SandyPuc.com. The order confirmation email you receive immediately after your order is placed will have a download link under the product images for any product that is a downloadable file. Or, access your last three order downloads for 60 days by logging into Ukandu and clicking on My Account.
When will my product ship?
Shipping times vary by category. Books and DVDs are shipped ground each Monday from Littleton, Colorado (excluding holidays). Orders for props are shipped directly from the manufacturer within 48 hours. Backdrops require a 2-3 week production time and then are shipped ground. All orders for props and/or backdrops will arrive separately from any other products on the same order.
What is Ukandu?
Ukandu.com (pronounced You-Can-Do) is your source for fully customizable marketing materials created by industry leader Sandy Puc' and her team. Ukandu is perfect when you are searching for just one piece to complete your marketing campaign. All templates are available a la carte and there is no membership fee. Templates begin at $5 and go up from there. Depending on your individual needs, templates can be purchased individually or in complete kits.
Where did the Ukandu idea come from?
Ukandu.com evolved from Sandy Puc' University. Sandy Puc' University is a members only community that costs just $24.95 a month. Each month members receive 4-6 complete marketing campaigns with templates, social media content planning and marketing reminders. Members also receive social media strategies, marketing trends and tips, a full marketing calendar, how-to videos, networking and sharing, industry news and event info, articles and advice from industry experts, posing and lighting instruction, sales and pricing information, product reviews and announcements, contests and reward. Browse through the best in template marketing tools and find the perfect style to match your studio.
How much does it cost?
There are no membership or registration fees. Simply pay as you go.
What are Reward Points?
Each time you make a purchase at Ukandu.com you are rewarded with points that can be redeemed for select products. Redeemable products may be changed from time to time, so don't assume the product you wanted to use your points for will be there the next time you visit.To redeem your points, simply click on MY ACCOUNT and scroll down to My Rewards. You can see how many points you have accumulated, and by clicking on REDEEM you can see what products are available to redeem your points for.